Frequently Asked Questions


These are some of the most frequently asked questions from members. If you have a question that is not answered here, please contact us.
 
 
 
Q:   How do I use my coupons for free grading to submit coins, currency, or comics?
 
A:   For easier processing, we require that you send the coins, currency, or comics all at once on the same submission form in order to claim your free grading award. Your free grading coupon expires at the end of your membership year. When you fill in the submission form, under payment option please indicate the use of your coupon.
 
 
Q:   Can I submit additional coins, currency, or comics on the same invoice as my free grading submissions?
 
A:   When using your free grading award we ask that you submit additional items on a separate submission form.
 
 
Q:   How do I package my coins, currency, or comics for shipment?
 
A:   On each submission form there is a link describing how to safely package your items. Follow these directions and be sure to accurately value your insurance coverage for delivery to our grading services, as we are not responsible for damage incurred in transit.
 
 
Q:   Can I send multiple invoices in the same box to your grading services?
 
A:   Yes, but only on submissions to the same company. Do not send submissions for NGC in the same box with submissions for CGC.
 
 
Q:   Will one shipping fee cover the return of all my submissions if I send in multiple submission forms at the same time? Will my submissions be returned to me all in one package?
 
A:   You may submit multiple submission forms to the same grading company in one shipping box. However, since each submission is handled individually in our certification system, it's most likely that your submissions will be shipped separately, to ensure they're returned to you in the most timely way possible. For that reason, each of your submissions is calculated alone for its return shipping and insurance.
 
 
Q:   Now that I have direct submission rights to your grading services, can I submit on behalf of my friends?
 
A:   No. Your membership is valid for submissions of your collectibles ONLY. You may not submit on behalf of any third party.
 
 
If you have a question that was not answered here, please contact us. Or, call our Customer Service Department at (800) 587-1897 Monday through Friday, 9 a.m. to 5:30 p.m. Eastern Time.

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